To serve you better, we've assembled a list of our customers' most frequently asked questions. If you don't find your answer here, feel free to contact us.
How could I have used this much water?
You may not have - the numbers on your meter may have been transposed or hard to read. You could possibly have a leaky toilet or faucet that's difficult to detect. Just call the office and we'll work with you to solve the problem.
What do I do if I am experiencing low pressure?
Check your meter and the surrounding area for possible leaks. Next, call our office and report low pressure for your area.
Why is my water discolored?
A repair could have been completed recently allowing air to enter the line, causing the milky look.
What chemicals does our utility district add to the water?
Only chemicals that are approved by the National Safety Foundation for treatment of drinking water.
My water tastes, looks, and smells funny. Is it safe to drink?
All public water systems are required to maintain a minimum chlorine level of 0.2 mg/L (tested at the end of each line) by state law. Systems that use chloramine as a disinfectant must maintain a level of 0.5 mg/L by state law. Our disinfectant levels are tested daily to ensure safety.
Why does debris come out of the faucet when running hot water?
Most likely your water heater needs to be flushed. CAUTION: Most manufacturers recommend hiring a professional to flush your water heater. If you plan on doing this yourself, read the owner's manual to keep from being hurt and or damaging the water heater.
Why do I have a previous balance when I know I sent in my payment?
We may have received it after the due date or we may not have received it at all. Call our office and we will help you solve the problem.
Why do I need to provide an Easement
At application a "Member" agrees, if requested to do so, at no cost to Brown County Water Utility, grant an easement across the "Member’s" property for a water main from Brown County Water Utility. During construction, Brown County Water Utility or its Contractors will repair damages at no expense to the applicant "Member", except any re-seeding.
What is the cost to get a New Meter Tap Connection?
The cost is $1,320.00 for a New 5/8” Residential Meter Tap Connection.
Does Brown County Water Utility Operate the Local Sewer Systems (Gnaw Bone or Helmsburg)?
No, Brown County Water Utility, Inc. is a Billing and A/R collection service provider to the local sewer systems. The local sewer systems (Gnaw Bone or Helmsburg) are separate operating entities from Brown County Water Utility, Inc. and are managed individually.
Why do I have to be a Member to get water service from Brown County Water Utility?
Brown County Water Utility, Inc. is a Non-Stock, Non-Profit Company, Member-Owned Water Utility, and Governed by a Membership Elected Board of Directors.
What is the cost of a New Membership?
The cost is $100.00 for a New Membership.